Privacy Policy

Last updated: April 1, 2026

LeadFloAgent provides a lead management platform for real estate professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, and related services.

By using our services, you consent to the collection and use of information in accordance with this policy.

Definitions

• Personal Data — Information that can be used to identify a living individual, such as name, email address, or phone number.
• Usage Data — Data collected automatically from the use of our services, such as IP address, browser type, pages visited, and time spent.
• Cookies — Small files stored on your device by a web browser.
• Data Controller — The entity that determines the purposes and means of processing personal data. For this policy, LeadFloAgent is the Data Controller.
• Data Processor (or Service Provider) — A third party that processes data on behalf of the Data Controller.
• Data Subject (or User) — Any living individual whose Personal Data is being processed.

Information Collection and Use

We collect several types of information for various purposes to provide and improve our services.

Personal Data

While using our services, we may ask you to provide personally identifiable information, including but not limited to:

• Email address
• First name and last name
• Phone number
• Organization or company name

Visitor Data

When a visitor interacts with a chat widget on a subscriber's website, we may collect contact information voluntarily provided during the conversation (such as name, email, and phone number), conversation content, IP address, and browser information.

Usage Data

We may also collect information about how our services are accessed and used. This may include:

• Internet Protocol (IP) address
• Browser type and version
• Pages visited and time spent
• Unique device identifiers
• Referring URLs
• Other diagnostic data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Types of cookies we use:

• Essential Cookies — Required for the operation of our services, including authentication and session management.
• Functionality Cookies — Used to remember your preferences and settings.
• Analytics Cookies — Used to understand how visitors interact with our services so we can improve the experience.

We do not use cookies for advertising purposes.

Use of Data

We use collected data for the following purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To allow you to participate in interactive features
• To provide customer support
• To gather analysis and insights to improve our services
• To monitor usage of our services
• To detect, prevent, and address technical issues
• To process payments and manage subscriptions
• To send service-related communications and updates

Retention of Data

We retain your Personal Data only for as long as is necessary for the purposes set out in this policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Usage Data is generally retained for a shorter period, except when used to improve our services or when we are legally obligated to retain it for longer.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data

We may disclose your Personal Data in the following situations:

• To Service Providers — We may share your data with third-party companies that assist us in operating our services. These providers access your data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
• For Legal Compliance — We may disclose your data if required to do so by law or in response to valid requests by public authorities.
• Business Transfers — If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
• With Your Consent — We may disclose your Personal Data for any other purpose with your explicit consent.

We do not sell, rent, or share your Personal Data with third parties for their marketing or advertising purposes.

Security of Data

The security of your data is important to us. We implement industry-standard security measures to protect your Personal Data, including encryption of data in transit, encryption at rest for sensitive credentials and tokens, and role-based access controls that restrict data to authorized users and systems.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Your Data Protection Rights

If you are located in the European Economic Area (EEA), you may have rights regarding your Personal Data under applicable data protection laws, including the right to access, correct, or delete your data. To exercise any of these rights, please contact us at support@leadfloagent.com. We will respond within one month.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what data we collect, the right to request deletion, and the right to non-discrimination. We do not sell Personal Data to third parties.

Visitors can browse our public marketing pages without creating an account. Our Privacy Policy link is accessible from our home page. Users will be notified of any Privacy Policy changes on this page.

Google User Data

LeadFloAgent integrates with Google services when you choose to connect your Google account. We access only the data needed to deliver the features you enable. We do not sell, share, or disclose your Google data to any third party. Google data is never used for advertising or any unrelated purpose. We do not use Google user data to train AI or machine learning models.

Google OAuth tokens are stored encrypted in our database and are deleted when you disconnect. You can disconnect any Google integration at any time from your dashboard settings. You can also revoke access from your Google Account permissions page.

LeadFloAgent's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Links to Other Sites

Our services may contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact

For questions about this Privacy Policy, contact us at: support@leadfloagent.com